M2 PRESSWIRE-11 October 1999-CAP GEMINI: Eastgate and Cap Gemini to launch unique e-commerce platform (C)1994-99 M2 COMMUNICATIONS LTD
RDATE:071099
The Eastgate Group, Europe's leading insurance services provider, has joined forces with Cap Gemini, the European leader in IT services and management consultancy, to develop a unique E-Business trading solution, including full back office processing, for the insurance market.
Consumer Direct will enable insurers, affinity and scheme brokers and retailers to provide a wide range of personal lines products through a number of distribution channels including retail internet sites, in-store kiosks, digital TV, personal digital assistants and corporate intranets.
The distribution infrastructure will be completely integrated in to Eastgate's full cycle business process outsourcing service (BPO). This will include policy processing, claims management, help-lines and assistance services. Users will be able to make adjustments and updates to policies, arrange renewals and notify claims. Using Cap Gemini's proven service delivery framework, it will provide both existing and new entrants to the insurance market with a complete e-commerce trading solution whilst significantly reducing operating expenses.
Max Carruthers, Chief Executive of Eastgate's General Insurance Division said: "This strategic partnership combines Eastgate's insurance knowledge and experience with Cap Gemini's proven IT systems expertise. We believe that Consumer Direct will offer the most complete and reliable framework for the distribution and servicing of insurance products. It will reinforce Eastgate's position as leader in the development of branded outsourcing solutions."
Carruthers continues: "Consumer Direct's pricing will reflect the desire of distributors to have the cost structure tied to premium volumes rather than massive up front costs."
"Technology has become the Insurers' secret weapon," said Trish Henry, Director at Cap Gemini. "Technological Innovations, such as the Service Delivery Framework, can help Insurers reach and service their customers better than ever before at significantly lower costs. Consumer Direct combines innovation in technology, products and best practice to offer Insurers a complete E-Business solution." Notes to Editors:
The European Press Federation voted Cap Gemini 'The European Company of the Year'. They are the European leader in IT services and management consultancy. Shares trade on the Paris Bourse. With revenues of GBP2.6 billion in 1998, they employ 39,000 people round the world, of whom around 8,000 work in the UK and Ireland. They focus on helping people use IT to run their business better. The Eastgate group is Europe's leading insurance services provider. It offers the insurance market a range of services including insurance run-off, business process outsourcing, claims management, IT outsourcing and facilities management, legal expenses insurance, telephone help-lines, accountancy services and insurance consultancy. These services support virtually all classes of insurance business. Since 1991, the group has made reinsurance recoveries in excess of $8 billion, and claims of $6 billion. Each year it manages approaching 1 million general insurance claims.
CONTACT: Christina Mavromatis, Cap Gemini Press Office Tel: +44 (0)870 9043989 e-mail: christina.mavromatis@capgemini.co.uk Pippa Rodger, Harrison Cowley Tel: +44 (0)171 4046777 e-mail: pippar@harrisoncowley.com
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